Stories

“I've always believed that if we want a stronger Philippines, we must start by strengthening our SMEs...”

-Karsten, AI Committee Chairperson

Alliance has taken a major step into its digital future with the successful launch of its AI initiative, marking a defining moment for the organization. At a time when AI capabilities continue to evolve rapidly across industries, the company is positioning itself to stay ahead by integrating advanced technology into its daily operations. Karsten’s vision, shared during the launch event, set an inspiring tone by encouraging employees to see themselves as the conductors of their own AI orchestra. This message framed AI not as something to be feared but as a powerful partner that can enhance creativity, productivity, and informed decision-making.

The strong attendance and enthusiastic reactions from employees reflected a shared excitement for this new direction. Leaders described the atmosphere as optimistic and forward-looking, with many expressing curiosities about the ways AI can transform internal processes. One of the most notable aspects of the program is the introduction of accessible tools such as drag and drop development, automated HR workflows, and generative applications for reports, posters, and content. These new capabilities significantly shorten development timelines. Tasks that previously required an entire year can now be completed within months or even weeks. This change highlights how AI can accelerate results, empower teams, and streamline workflows across the organization. The launch also sets the stage for addressing long-standing operational and development challenges.

Alliance has begun integrating AI into WebPOS to support daily operations through automated dashboards, reports, and chatbot functionalities. Additional AI agents are expected to roll out in 2026, broadening the reach of automation across more departments. While many teams will benefit from these enhancements, development and HR are among the groups expected to experience immediate improvements in speed, customization, and efficiency.

Behind this milestone is the collaborative effort of the CLOUDPOS team and the AI Committee, led by Karsten and supported by Hernnie and Rey. Their dedication, despite challenges related to time constraints, security considerations, and the financial cost of AI tools, demonstrated a high level of ownership and teamwork. Leaders expressed pride in seeing individuals from different departments work together toward a unified goal, which reflects the strength and potential of collaboration within the organization.

Central to the initiative is the commitment to make AI accessible for everyone. Alliance is preparing continuous training and awareness programs to help employees confidently use AI in their work. Technical training sessions are scheduled for 2026, complemented by seminars, webinars, and ongoing learning opportunities for both technical and non-technical staff. A dedicated SharePoint site now serves as the central hub for updates, inquiries, suggestions, and opportunities to join the AI Committee, which remains open to employees who wish to contribute or participate. The objectives of the AI program and the AI Committee highlight the strategic importance of the launch. Their goals include accelerating development cycles, improving operational efficiency, making AI tools accessible to all employees, promoting a culture of innovation, and developing an AI-ready workforce. They also focus on ensuring responsible and secure implementation of AI technologies, supporting integration into existing systems such as WebPOS, and encouraging active engagement and idea-sharing within the organization.

Looking ahead, Alliance envisions AI becoming deeply integrated into its daily operations within the next three to five years. The company remains committed to developing smarter workflows, enabling quicker decisions, and creating a word environment where creativity and intelligent tools complement each other. This launch marks the beginning of a long-term transformation that empowers teams, strengthens collaboration, and prepares the organization for a more advanced, agile, and innovative future.